COVID-19 Safety Updates
Currently, public health and food safety experts have no evidence to suggest that food or food packaging is associated with transmission of COVID-19. This is agreed upon by members of the CDC, USDA, and FDA. However, the U.S. Government is asking that all people follow good hygiene practices and its four key steps: clean, separate, cook, chill. Following these steps will help significantly reduce the chance of any foodborne illness.
Why are my items on backorder and what happens if I include a backordered item on my order and choose an immediate ship date?
If an item is on backorder, there is a date published in red on that item. If you select a ship date prior to that backorder date, your order will be held in its entirety until the backorder item can ship. If you need your other items sooner, we suggest you do not include in the same order. Regardless of the date you select upon checkout, if its not the backorder date or later, your order will be held until that date. Please call Customer Service at 1-800-858-7100. if you have any product or date specific questions.
Why is my shipment delayed even though I asked for expedited service?
During the Covid-19 crisis we are experiencing a high volume of unexpected orders and are processing as fast as possible. As a result, your order may take up to 1-2 days extra to leave our warehouse and although FedEx is doing a great job they are not guaranteeing delivery dates at this time. When your order does ship it will be shipped with the service level that you requested. Unfortunately during this time we cannot refund you for the expedited shipping if your order does leave 1-2 days late, Our warehouse is doing the very best they can to ship orders very quickly, and so far most have shipped on time.
My order shows that its at your warehouse being packed but it hasn’t shipped yet?
Due to the unexpected high volume of orders we are currently experiencing, there may be a 1-2 delay at our warehouse(s). When your order does ship it will be shipped with the service level that you requested. Our warehouse is doing the very best they can to ship orders very quickly, and so far most have shipped on time, but we ask for your patience in this very unprecedented time.
Why doesn't the delivery person bring my package inside?
Both Federal Express and UPS are practicing social distancing as much as possible. They are authorized to leave your package in a safe spot and will not ask for a signature at this time.