Shipping & Ordering
Continental US Shipping Charges
|Total Amount of Order||Standard||2-Day||Rush|
|$250.01+||16% of order total||16% + $4.95||16% + $19.95|
- Shipping Rates and Services
Delivery Delays: Inclement weather could delay delivery of shipments, including 2-day and overnight.
Standard Delivery: Delivery dates may be impacted by volume and or extreme weather conditions. In an effort to ensure that your order arrives on time, we reserve the right to ship standard packages early. All orders are shipped via FedEx to arrive within 7 business days. Your cost per address is determined by the total cost of your ordered items excluding sales tax (if applicable).
Guaranteed 2-day Delivery: Add $4.95 per address to our standard shipping charges. Orders received before 11 AM E.S.T. will arrive by 8PM on the second day (Monday through Wednesday only). If your order is placed after 11 a.m. Wednesday, it will not ship until Monday. To expedite shipping on orders placed on Wednesdays after 1 p.m. and Thursdays before 10 a.m., please select the rush delivery option.
Rush Delivery: Add $19.95 per address to our standard shipping charges. Orders received before 11 AM E.S.T. will arrive by 8 p.m. the following day (Monday through Thursday). If your order is placed Thursday after 10a.m., it will ship on Monday. To expedite your order, please select Saturday delivery.
Saturday Delivery: Add $24.95 per address to our standard shipping charges. Orders for Saturday delivery must be placed before Friday at 10am EST. Please note that Saturday delivery is not available to all locations.
Delivery Outside the 49 States: Mackenzie Salmon is available for delivery to the United Kingdom only. Shipping is $30.00 per address. We cannot ship to P.O. boxes, APOs or FPOs. Add $24.95 to the standard delivery for orders to Hawaii.
NOTE: Products ordered together may be shipped separately. Please advise when ordering if it is important that all items ship together.
- Contact Information
10711 Red Run Blvd. Suite 113
Owings Mills, MD 21117
24 hr. Ordering: 1-800-858-7100
Customer Service: 1-877-867-6851 (8:00 a.m. to 4:00 p.m. E.S.T. Monday-Friday)
- International Shipments
Mackenzie Salmon is available for delivery to the United Kingdom only. Shipping is $30.00 per address. We cannot ship to P.O. boxes, APOs or FPOs.
- Returns and Exchanges
In the unlikely event that you are not satisfied with your purchase, please call Customer Service at 1-877-867-6851 between 8am-4pm EST within 3 business days of receipt. We cannot accept returns of perishable food and will not refund orders that are refused when delivery attempts are made, orders with incomplete or invalid addresses, or orders sent to recipients not available to accept the packages in a timely manner on the day that it arrives. If we require a shipment to be picked up by FedEx for return to our office, the customer must make the product available in good condition and in the original shipping container or the refund will not be honored. Non-perishable items should be retuned in the original packaging and shipped to the address below with the invoice enclosed within 30 days of receipt. No refunds or replacements will be issued until the products are returned. *Shipping charges are not refundable. Mackenzie Limited Attn: Customer Care 10711 Red Run Blvd, Suite 113 Owings Mills, MD 21117
- Cancellation policy
Orders placed for future shipment can be cancelled by contacting customer service within five business days prior to the requested ship date of the order (during the month of December, we require seven days notice). Cancellations can be accepted by contacting customer service at 1-877-867-6851.
- The Mackenzie Guarantee
Mackenzie Limited is committed to providing exceptional customer service and stands by the quality of each product we sell. In the unlikely event that you are not satisfied with your purchase, please call Customer Service at 1-800-858-7100 between 8am-4pm EST to discuss how we can best resolve the issue. We do recommend that you enjoy our products within 90 days of receipt. Please do not dispose of any items, even perishable ones until you have spoken with Customer Service. *Shipping charges are not refundable.
Prices in this catalog (excluding caviar) are guaranteed through the end of the year. Caviar prices: Due to the extreme volatility of the Caspian Sea caviar market,we reserve the right to increase caviar prices based on market conditions. We do not offer price adjustments on sale items. Be assured that we will do everything in our power to maintain the current pricing level. Our goal is a high-quality, dependable supply for our customers at the most reasonable price possible.
- Corporate Gifts
We are pleased to offer special discounts and a broad range of products that will fulfill your diverse gift-giving needs throughout the year. We at Mackenzie Limited pride ourselves for outstanding service, so please call one of our Corporate Sales representatives at 1-800-858-7100 to discuss the many options you have. You will be assisted in every possible way to make sure your clients are as impressed with you as you will be with us.
- Payment Information
We accept Mastercard, Visa, American Express, and Discover. We also take money orders and checks. We do not accept cash, and we do not ship C.O.D. Please allow two weeks clearance for all orders paid by check or money order.