Shipping & Ordering
Continental US Shipping Charges
|Total Amount of Order||Standard||2-Day||Rush|
|$250.01+||16% of order total||16% + $4.95||16% + $19.95|
Holiday Shipping Cutoffs
|Shipping||Order By||To Be Delivered By|
|Standard||Wednesday, November 14
at 11:00 am EST
|Friday, November 16|
|Rush||Monday, November 19
at 11:00 am EST
|Tuesday, November 20|
|Standard||Monday, December 17
at 11:00 am EST
|Friday, December 21|
|Rush||Wednesday, December 19
at 11:00 am EST
|Thursday, December 20|
Holiday Shipping: Due to the high volume of orders shipped in November and December, Standard and 2-day Guarantee orders may arrive as early as Monday of the week selected for shipment. Factors such as weather and volume capacity issues with Federal Express and UPS are monitored on a daily basis to ensure that orders are not delayed. If your order is date-critical please choose the Overnight shipping option. We cannot offer refunds on orders that arrive early using a shipping method other than Overnight.
- Shipping Rates and Services
Standard Delivery: Delivery dates may be impacted by volume and or extreme weather conditions. In an effort to ensure that your order arrives on time, we reserve the right to ship standard packages early. All orders are shipped via FedEx to arrive within 7 business days. Your cost per address is determined by the total cost of your ordered items excluding sales tax (if applicable).
Guaranteed 2-day Delivery: Add $4.95 per address to our standard shipping charges. Orders received before 11 AM E.S.T. will arrive by 8PM on the second day (Monday through Wednesday only). If your order is placed after 11 a.m. Wednesday, it will not ship until Monday. To expedite shipping on orders placed on Wednesdays after 1 p.m. and Thursdays before 10 a.m., please select the rush delivery option.
Rush Delivery: Add $19.95 per address to our standard shipping charges. Orders received before 11 AM E.S.T. will arrive by 8 p.m. the following day (Monday through Thursday). If your order is placed Thursday after 10a.m., it will ship on Monday. To expedite your order, please select Saturday delivery.
Saturday Delivery: Add $24.95 per address to our standard shipping charges. Orders for Saturday delivery must be placed before Friday at 10am EST. Please note that Saturday delivery is not available to all locations.
Delivery Outside the 49 States: Mackenzie Salmon is available for delivery to the United Kingdom only. Shipping is $30.00 per address. We cannot ship to P.O. boxes, APOs or FPOs. Add $24.95 to the standard delivery for orders to Hawaii.
NOTE: Products ordered together may be shipped separately. Please advise when ordering if it is important that all items ship together.
- Contact Information
10711 Red Run Blvd. Suite 115
Owings Mills, MD 21117
24 hr. Ordering: 1-800-858-7100
Customer Service: 1-877-867-6851 (8:00 a.m. to 4:00 p.m. E.S.T. Monday-Friday)
- International Shipments
Mackenzie Salmon is available for delivery to the United Kingdom only. Shipping is $30.00 per address. We cannot ship to P.O. boxes, APOs or FPOs.
- Returns and Exchanges
In the unlikely event that you are not satisfied with your purchase, please call Customer Service at 1-877-867-6851 for a replacement or refund.
- Cancellation policy
Orders placed for future shipment can be cancelled by contacting customer service within five business days prior to the requested ship date of the order (during the month of December, we require seven days notice). Cancellations can be accepted by contacting customer service at 1-877-867-6851.
- The Mackenzie Guarantee
In the unlikely event that you are not satisfied with your purchase, please call Customer Service at 1-800-858-7100 for a replacement or refund within three business days of receipt of your order. If your order arrives damaged, we will arrange for it to be picked up for inspection. Please do not dispose of any item, even perishable ones, until you have spoken with Customer Service. We cannot accept responsibility for orders with incomplete or invalid addresses, or sent to recipients not available to accept the package in a timely manner.
To meet your request delivery schedule it may be necessary to substitute an item of equal or greater value.
Prices in this catalog (excluding caviar) are guaranteed through the end of the year. Caviar prices: Due to the extreme volatility of the Caspian Sea caviar market,we reserve the right to increase caviar prices based on market conditions. Be assured that we will do everything in our power to maintain the current pricing level. Our goal is a high-quality, dependable supply for our customers at the most reasonable price possible.
- Corporate Gifts
We are pleased to offer special discounts and a broad range of products that will fulfill your diverse gift-giving needs throughout the year. We at Mackenzie Limited pride ourselves for outstanding service, so please call one of our Corporate Sales representatives at 1-800-858-7100 to discuss the many options you have. You will be assisted in every possible way to make sure your clients are as impressed with you as you will be with us.
- Payment Information
We accept Mastercard, Visa, American Express, and Discover. We also take money orders and checks. We do not accept cash, and we do not ship C.O.D. Please allow two weeks clearance for all orders paid by check or money order.