Shipping & Ordering
Continental US Shipping Charges
| Total Amount of Order | Standard | Expedited | Overnight |
|---|---|---|---|
| $0.01-80.00 | $18.95 | $27.90 | $43.90 |
| $80.01-120.00 | $24.95 | $33.90 | $49.90 |
| $120.01-140.00 | $29.95 | $38.90 | $54.90 |
| $140.01-160.00 | $34.95 | $43.90 | $59.90 |
| $160.01-200.00 | $36.95 | $45.90 | $61.90 |
| $200.01-250.00 | $39.95 | $48.90 | $64.90 |
| $250.01+ | 16% of order total | 16% + $8.95 | 16% + $24.95 |
- SHIPPING RATES & SERVICES
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Delivery dates may be impacted by volume and or extreme weather conditions. In an effort to ensure that your order arrives on time, we reserve the right to ship your order early.
Our shipping costs are based on the fees charged by FedEx/UPS, as well as the cost of packaging, dry ice, and the extra weight dry ice adds to the shipment.
Standard Delivery: All orders are shipped to arrive within 5 business days* from the selected ship date. Your cost per address is determined by the merchandise value.
*In some cases, shelf stable items shipped with standard delivery may be longer in transit. Please contact Customer Service for further details.Expedited Delivery: Add $8.95 per address to our Standard Shipping charges.
- Before 11am EST Monday – Wednesday: Orders will arrive by 8pm on the second or third day
- After 11am EST Wednesday: Orders will ship the following Monday to arrive Wednesday or Thursday
Overnight Delivery: Add $24.95 per address to our Standard Shipping charges.
- Before 11am EST Monday - Thursday: Orders will arrive by 8pm the following day
Saturday Delivery: Add $29.95 per address to our Standard Shipping charges.
- Must be placed over the phone before Friday at 11am EST
Delivery Outside the Continental United States: We are currently unable to accept orders shipping to Hawaii due to shipping delays.
Picking Up Orders: We do not offer pick-up services or have a pick-up location. Orders are conveniently packed and shipped directly to your residence.
PLEASE NOTE:
- Products ordered together may be shipped separately
- We are unable to guarantee time of day for delivery
- We do not require a signature for release
- We cannot ship to P.O. boxes, APOs or FPOs
- We do not ship to Alaska.
Shipping Delays: We are not responsible for shipping delays due to inclement weather, including 2-day and overnight.
- CONTACT INFORMATION
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Mackenzie Limited
10711 Red Run Blvd. Suite 115
Owings Mills, MD 21117Place an Order by Phone: 1-800-858-7100 (8am to 9pm EST, 7 days a week)
Orders can be placed on our website or digital catalog at any time.Customer Service: 1-877-867-6851 (8am to 4pm EST, Monday-Friday)
- RETURNS & REFUNDS
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Resolution of reported issues may include replacement of the product, credit towards your next order, or a partial/full refund. If we require a shipment to be picked up and returned to our office, the customer must make the product available in good condition and in the original container or the refund will not be honored. We cannot accept returns of perishable food.
The following reasons are not covered under our refund policy:
- Orders that are refused when the delivery attempts are made
- Orders that are redirected by customer
- Orders with incomplete or invalid addresses
- Orders that are sent to recipients not available to accept packages in a timely manner on the day that it arrives
- Inability to retrieve your order on the guaranteed delivery date, resulting in defrosted items or damage
- Orders delivering to a PO Box that are not picked up on the day of delivery
- Orders delivering to a carrier access point, as requested by the recipient, that are not picked up on the day of delivery
- Mackenzie Limited is not liable for deliveries that have been impeded, such as by gate codes, construction work, and or animals. Please note: these are just a few examples and there may be other circumstances that impact delivery that will result in an order not being refunded.
- CANCELLATION POLICY
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Once an online order has been submitted, it cannot be altered or cancelled for any reason. Please review your shipping address, gift recipient information, and selected ship date prior to placing an order.
- THE MACKENZIE GUARANTEE
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Mackenzie Limited is committed to providing exceptional customer service and stands by the quality of each product we sell. In the unlikely event that you are not satisfied with your purchase, please call Customer Service at 1-877-867-6851 between the hours of 8am and 4pm EST to discuss how we can best resolve the issue. We do recommend that you enjoy our products within 90 days of receipt. Shipping charges are not refundable.
- PRICES
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We do not offer price adjustments on sale items or price match on any items. For sales and special promotions, please sign up to receive our emails at the bottom of this page.
- CORPORATE GIFTS
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We are pleased to offer special discounts and a broad range of products that will fulfill your diverse gift-giving needs throughout the year. We at Mackenzie Limited pride ourselves for outstanding service, so please call one of our Corporate Sales representatives at 1-877-867-6851 to discuss the many options you have. You will be assisted in every possible way to make sure your clients are as impressed as you will be with us.
- PAYMENT INFORMATION
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Online Orders:
- Credit Card: Mastercard, Visa, American Express, and Discover
- Credit Card: Mastercard, Visa, American Express, and Discover
- Credit Card: Mastercard, Visa, American Express, and Discover
- Money Orders
- Checks
- PROMOTION CODES
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To stay updated on our latest promotions, we recommend signing up for our newsletters and catalogs. If you have an existing offer code, please ensure your order meets the minimum purchase requirements. Gift cards, shipping, taxes, and prior purchases do not qualify toward minimum purchase requirements. If you've verified this and your code still isn’t working, please contact our Customer Service at 1-877-867-6851 for assistance.
When Your Order Arrives:
1. Check your shipment for Dry Ice: Dry ice evaporates during shipping. If there is none left and your order is cold, everything is okay. If there is any dry ice remaining, leave it in the package or handle it carefully with gloves and let it dissipate outdoors.
Warning: Some products are shipped on dry ice and that extreme cold, as well as moisture, from the packaging and/or the product, can cause damage to furnishings and surfaces for which we have no liability.
2. Confirm your order is correct: Check that the items in your package match the items listed on your packing slip. If there is an issue with your delivery, please call Customer Service at 1-877-867-6851 between 8am and 4pm EST within 24 hours of receipt. Please do not dispose of any items, even perishable ones until you have spoken with Customer Service.
To meet your requested delivery schedule, it may be necessary to substitute an item of equal or greater value.
3. Transfer to freezer: Most items should be stored in your freezer below 32°F until you are ready to prepare them. Please read instructions on each box, as some items should not be kept frozen.